Customer Success Manager

Join Us to Drive Sustained Success through Innovation and Change! 🚀

At ValueBlue, we firmly believe that innovation and change are the lifeblood of progress. We aim to enable organizations to achieve long-term success by making innovation and change core to their strategies. We specialize in Enterprise Architecture, and our platform, BlueDolphin, simplifies the process, enabling companies to transform rapidly in the right direction.

We called ourselves the Architects of Change! That has to do with the fact we're in an industry that is used to describe problems and promote insights, not actually put the action hat and change things for good. We not only diagnose problems but engineer solutions that actively shape the world for the better.

In order to support our further growth, we are currently recruiting for an CSM based in our Utrecht office.

The opportunity in short

As a Customer Success Manager at ValueBlue, you will play a pivotal role in ensuring our clients derive maximum value from our Enterprise Architecture solution, BlueDolphin. You will be the initial point of contact for our customers, responsible for driving customer satisfaction, retention, and growth. First, you'll make customers understand BlueDolphin, then help them build increasing value with it. You’ll align with change agents at your customers and help them drive transformation with BlueDolphin, ensuring long-term success.

Some of the responsibilities you'd have:

• Customer onboarding: Guide new customers through the onboarding process, ensuring a smooth transition from sales to active users of our software.
• Training workshops: Deliver periodic product training workshops to new users
• Customer engagement: Regularly engage with customers to help them realize business objectives, overcome challenges, and develop new initiatives. Ensure customers continuously create more and more value with BlueDolphin.
• Customer advocacy: Develop case studies and success stories to highlight customer achievements and best practices. Voice customer needs to our Product team.
• Renewals and upsell: support the Account Management team with timely renewals and successful upsells at assigned customer accounts.

A strong candidate would fill most of the boxes below:

• Previous experience working in a customer-facing position at a software product company or IT consultancy firm
• Having previously worked in the IT domain(s) of Applications, Business Processes, Data, and/or Technology in a medium to large-sized organization
• Good communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams

Nice to have (not requirements)

• Understanding of Enterprise Architecture principles and tools 
• Experience with customer success platforms e.g. PlanHat

Is ValueBlue for you? 

• 4.7 out of 5 in Glassdoor.
• Quarterly performance-based bonus.
• Weekly team days at the office.
• Working-From-Abroad programs. 
• Full transparency in job levels and salaries for employees.