Manager Customer Solutions

Job description



About ValueBlue

ValueBlue, founded in 2011, brings Enterprise Architecture to the Agile age. With BlueDolphin (an Enterprise Architecture SaaS platform) ValueBlue helps CIOs and Enterprise Architects to plan their transformation process, collaborate on execution and manage the transformation process based on actual data insights. As a Niche Player in Gartner’s Magic Quadrant for Enterprise Architecture Tools, ValueBlue is rapidly expanding in customer base as well as geographically.


BlueDolphin is a collaborative platform that coordinates all the information about business, IT and data for all the parties concerned. It enables organizations to manage the relationships and dependencies between the business strategy, projects and initiatives. BlueDolphin brings together the processes, data, applications and infrastructure that are so inextricably linked throughout any organization, to effectively guide the digital transformation process with more agility than ever before.


As a company, ValueBlue stands for responsibility, the creation of customer value, inventiveness and empowerment. The ValueBlue team wants to innovate – not just as colleagues but also as a client’s partner. They do this by working hard with a smile, by pro-actively dealing with everything that crosses their path, by continuously innovating and by giving each other greater freedom and trusting each other.

BlueDolphin is trusted by mid-size and large enterprises like ABN AMRO Pensioenfonds, AS Watson, Randstad, Disney, the ANWB and the Rijksmuseum to help transform their business. To intensify relationships with these and other customers and to establish a scalable service proposition that ensures customer success, ValueBlue is looking to hire a powerful, high-energy and result-driven Manager Customer Solutions



The role

The Manager Customer Solutions (MCS) reports to the COO, and is responsible for the development of a scalable, success oriented, service proposition that fits the SaaS scale-up ambitions of ValueBlue. You will lead the consultancy team towards a high-performance culture with a focus on teamwork, service excellence and ownership, focusing on creating valuable solutions that add up to customer success. Together with the CTO and the COO the MCS defines a roadmap for implementation of scalable customer solutions and use cases and implements it throughout the organization in the shape of an end-to-end customer success process.



Core activities of Manager Customer Solutions

  • Taking the lead on use case development and further development of standardized offerings
  • Designing and offering customer solutions
  • Coaching and leading the team towards excellence
  • Embedding the BlueDolphin platform and vision within customer organizations
  • Providing training
  • Providing first class consultancy services to customers
  • Liaising closely with development and marketing on features, platform improvements and marketing propositions
  • Streamlining and standardizing the service offering to customers for scalability and operational excellence purposes, so it aligns with ValueBlue’s vision and strategy
  • Develop templates for consultancy activity to standardize pieces of work (use cases and best practices)
  • Establish service standards and team values for the consultancy team
  • Implement operational excellence practices: work with departments or one to one with individual members of staff to ensure activity is billed appropriately and appropriate agreements are in place
  • Working with the COO to ensure there are appropriate performance measures in place and pursue continuous improvement (KPIs: e.g., customer satisfaction, churn)
  • Ensure operational procedures and practices are well defined, documented and consistently applied


Background

The Manager Customer Solutions will be as passionate about ValueBlue’s solutions as she/he is about providing an exceptional experience for every customer. The ideal candidate understands value creation in the enterprise and corporate market. The MCS is always pursuing maximum value for both the customer and ValueBlue.


Next to a proactive and hands-on mentality, the ideal candidate brings strong people management and communication skills and is eager to get things done. The position is all about leadership, communication and managing expectations. She/he is a go getter with a natural technical interest, a real connector and above all a strong relationship builder. Next to a highly responsive mindset, openness and initiative in problem solving, he/she has an eye for new and interesting developments internally and externally.


Job requirements

Requirements

  •  BA/Master’s degree, preferably in Information management or Business administration
  • Experience (min. 10 years) at the intersection of consultancy and IT
  • A minimum of 3-5 years of experience in leading professionals
  • Knowledge of Use Case Development (in the areas of ABT, PPM, APM, BPM, MDM)
  • Experience in working with corporate and enterprise customers
  • Fluent in English/Dutch
  • Leadership and social influence
  • Design Thinking
  • Complex Problem Solving
  • Innovative mind with an entrepreneurial spirit
  • Creativity, originality and initiative
  • Good communication and clear decision-making capabilities
  • Change Management skills
  • Leading through people


Value through innovation

ValueBlue stands for ’creating value through innovation’. The name originates from the Blue Ocean strategy. According to the book, innovation in an existing field needs to be so ground breaking that it generates a completely new field: a ‘Blue Ocean’. In a Blue Ocean, the rules of the game still need to be created and every day is a leap of faith.