Senior Customer Success Manager (USA)

Job description

ValueBlue is the fast-growing B2B SaaS scale-up that enables organizations globally to achieve agile digital transformation. Our innovative collaboration platform helps CxOs and Architects to plan, design and manage business transformation. This year we announced an exciting Series B funding round and are expanding rapidly. In order to support our further growth, we are currently recruiting for a Senior Customer Success Manager based from our New York office.

Are you eager to engage with organizations on how our collaboration platform BlueDolphin can best be used to support their digital business transformations? Do you have a background in business or IT consultancy and Enterprise Architecture? Then this could be the role for you!

What will you be doing?

As our Senior Customer Success Manager, you are driven to guide your clients in using our product BlueDolphin to best support their digital (business) transformation. You cover all aspects of the engagement: training users, mapping client objectives to product capabilities and planning value cycles to realize them. Through periodic reviews and inspiration sessions, you challenge your customers to continuously look for more benefit from BlueDolphin. You are responsible for your own portfolio of about 10-20 clients with whom you build and maintain deeply rooted relationships in order to get a good understanding of their wants and needs and be able to proactively manage value creation with our product. Our Professional Services team is constantly learning and improving how we serve our customers. We collaborate intensely in developing our methodology and technology we use to increase efficiency and quality and to delight our customers.

The team:

Our fast growing ValueBlue team of 75+ colleagues work across a range of functions including Product Management & Development, Sales & Account Management, Marketing, and Professional Services and Support. We currently have over 200 customers using BlueDolphin across the globe, from global corporations to financial, governmental and consumer organizations.

The Professional Services team helps our customers to maximize their return on investment in BlueDolphin. Through our Customer Success engagements, we partner with our customers to understand their strategic business transformations, how these translate into demands for Enterprise Architecture and how BlueDolphin is best deployed to support current and future needs. By challenging and inspiring our customers, we continuously seek to bring out the best of BlueDolphin for our customers.

Our Customer Success Managers drive these engagements with multiple customers in parallel, oftentimes teaming up with other consultants for specialized knowledge and experience.

You’ll be joining our growing US team as well as 11 other consultants, of which 10 are based in the Netherlands and 1 in Hong Kong. As we expand our business both in Europe as well as in the US, we will be expanding the team significantly over the next 12 months.

Whilst growing the business, we are also growing our knowledge base and training portfolio. As a Senior Customer Success Manager, you will run into uncharted territory from time to time and bring home treasures of newfound knowledge and best practices to incorporate into our methodology, so we can share these with our customers.

Job requirements

What can ValueBlue offer you?

At ValueBlue we believe that the power of our company lies within our own employees. We can only reach new levels by optimally supporting them in their personal growth. That is why we will give you all the space you need to make an impact. We will give you guidance and support when you need it. Freedom and flexibility when you don't.

What else is in it for you?

  • A competitive compensation package.
  • The chance to join a fast-growing software company that is expanding internationally.
  • Innovative, fun and ambitious colleagues that value new ideas.
  • A strong focus on continued personal development – attend your choice of training, courses or events to expand your skills
  • A beautiful and comfortable co-working space in the Manhattan district with everything you need to concentrate and collaborate.
  • A flexible working environment – split your time between home and the office.

What do you bring?

  • Managing customers through direct touch, ranging from C-level to IT staff, focusing on business outcomes.
  • Experience working with or in customer project teams on the implementation and roll-out of enterprise-grade software solutions.
  • Knowledge of and experience in applying Enterprise Architecture and Enterprise Frameworks such as TOGAF, Archimate and SAFe.
  • Familiar with applying a Customer Success methodology in a high-value customer relationship.
  • Command of English, other language skills are considered a bonus.
  • Familiar with using SaaS applications. Familiarity with Planhat, Salesforce and Azure Devops considered a plus.
  • Able to work from home as well as at customer premisses.
  • A pragmatic self-starter
  • An independent worker but team player and excellent communicator
  • You have a drive for customer satisfaction and, ultimately, net retention

More about ValueBlue:
We are ValueBlue, a fast-growing B2B SaaS scale-up that enables organizations globally to achieve agile digital transformation. Our mission is to help organizations improve their business and adapt for the future by giving them insight into their architecture, processes, applications and data, so that they can deliver effective transformation initiatives. Our innovative collaboration platform helps CxOs and Architects to plan, design, and manage business transformations, thanks to real-time insights that speed-up decision making.

Headquartered in Utrecht, the Netherlands, and with start-up offices in London, New York, and Hong Kong. Right now, we have many European companies using our product and now international expansion awaits us in North America, thanks to a recent Series B investment. Currently, over 200 organizations use our platform BlueDolpin, across the globe.

Are you interested?

We would love to hear from you! Please send us your resume and cover letter and you will hear from us within 5 days.

Note: while we do work flexibly at ValueBlue, this is not a 100% remote role - we do expect you to be able to visit customers and to drop in at the office for team meetings and knowledge sharing sessions.