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Senior Enterprise CSM

Utrecht, Noord-Holland, Netherlands€85,000 - €110,000 per yearProfessional Services

Job description

We are ValueBlue, a fast-growing B2B SaaS scale-up that enables organizations globally to achieve agile digital transformation. Our mission is to help organizations improve their business and adapt for the future by giving them insight into their architecture, processes, applications, and data so that they can deliver effective transformation initiatives.

Our innovative collaboration platform BlueDolphin helps CxOs and Architects to plan, design, and manage business transformations, thanks to real-time insights that speed-up decision-making. We currently have customers using our platform across the globe, from corporations like A.S. Watson, Randstad, and Wyndham Hotels & Resorts Group to financial, pharmaceutical, technology, and consumer organizations such as ABN AMRO, Wakefern Food Corp, and Moss Construction.

For several years our beloved BlueDolphin has been part of the Gartner Magic Quadrant and rewarded with customer choice awards on several occasions. Headquartered in Utrecht, the Netherlands, with satellite offices in London, New York, and Hong Kong. Thanks to a recent B Series investment now further expansion awaits us.

In order to support our further growth, we are currently recruiting for a Enterprise Customer Success Manager based in our Utrecht office.

The opportunity in short
As a Customer Success Manager at ValueBlue, your focus is on getting your customers to enjoy ever-increasing value from the use of our award-winning product BlueDolphin. You’ll be working with large global companies, such as Rite Aid, Randstad, and A.S. Watson, as well as governmental organizations and healthcare institutions. Their common denominator: using BlueDolphin as a key instrument to enable and drive digital transformation.

Some of the responsibilities you'd have:

  • Onboarding customers on BlueDolphin;

  • Providing ongoing guidance on the implementation of Use Cases;

  • Managing stakeholders of your enterprise customers;

  • Building roadmaps in digital transformation within strategic accounts;

  • Collaborating with the internal account team.

Job requirements

A strong candidate would fill most of the boxes below:

  • You’re fluent in Dutch and English;

  • Professional experience delivering consultancy or CSM services to enterprise clients;

  • Professional experience with Enterprise Architecture principles, vision, and requirements;

  • Professional experience in one of the following domains: ERP, CRM, or Data;

  • Adding solutions to the product roadmap is something that makes you tick.

It would be an extra boost to your application if you have:

  • Hands-on experience building API-based integrations;

  • Hands-on experience building data models, reports, and dashboards;

  • Experience working in flexible environments in which you need to own the workflows;

  • Previous experience leading knowledge-sharing sessions in-house.