Strategy Consultant - Customer Solutions

Job description

Do you have experience and a background in enterprise architecture and business architecture or as a business consultant in the field of architecture? And do you want to use your knowledge and experience to create valuable solutions for our customers in the areas of digital transformation and agile architecture? Do you want to be an expert in collaborative, agile architecture and use our platform BlueDolphin? Then you are our future Strategy Consultant for our Customer Solutions team!


As a consultant you are responsible for several of our enterprise and corporate customers, who you guide to realize their strategic business objectives using our agile architecture frameworks in BlueDolphin. You are the customer's discussion partner on a strategic and tactical level. Together with these organizations, you embark on a journey to realize their goals and objectives, and you make sure that you create value through architecture. This is a versatile function with room for a lot of personal input and where you can share your extensive experience as a business consultant and/or architect with the customer and with your consultancy team.


About ValueBlue

ValueBlue, founded in 2011, brings Enterprise Architecture to the Agile age. With BlueDolphin (an Enterprise Architecture SaaS platform) ValueBlue helps CIOs and Enterprise Architects to plan their transformation process, collaborate on execution and manage the transformation process based on actual data insights. As a Niche Player in Gartner’s Magic Quadrant for Enterprise Architecture Tools, ValueBlue is rapidly expanding in customer base as well as geographically.


BlueDolphin is a collaborative platform that coordinates all the information about business, IT and data for all the parties concerned. It enables organizations to manage the relationships and dependencies between the business strategy, projects and initiatives. BlueDolphin brings together the processes, data, applications and infrastructure that are so inextricably linked throughout any organization, to effectively guide the digital transformation process with more agility than ever before.


As a company, ValueBlue stands for responsibility, the creation of customer value, inventiveness and empowerment. The ValueBlue team wants to innovate – not just as colleagues but also as a client’s partner. We do this by working hard with a smile, by pro-actively dealing with everything that crosses their path, by continuously innovating and by giving each other greater freedom and trusting each other.

BlueDolphin is trusted by mid-size and large enterprises like ABN AMRO Pensioenfonds, AS Watson, Randstad, Disney, the ANWB and the Rijksmuseum to help transform their business. To intensify relationships with these and other customers and to establish a scalable service proposition that ensures customer success, we are looking to hire a powerful, high-energy and result-driven Strategy Consultant.



The role

The Strategy Consultant reports to the Manager Customer Solutions and is responsible for implementing our customer success strategy together with our customers. You are part of a consultancy team with a high-performance culture who a focus on teamwork, service excellence and ownership, focusing on creating valuable solutions that add up to customer success. In addition to your work as a strategic consultant, you provide input for further improving our customer success proposition, our use cases and our end-to-end customer success process.


Core activities of a Strategy Consultant at VB


  • Providing first class consultancy services to customers
  • Coaching and leading your customers to realize their business goals through agile architecture
  • Embedding the BlueDolphin platform and vision within customer organizations
  • Providing training
  • Designing and implementing customer solutions and use cases
  • Collaborate with your consultancy team to develop templates to standardize pieces of work (use cases and best practices)
  • Establish service standards and team values for the consultancy team
  • Working closely with the Manager Customer Solutions to ensure that we achieve appropriate performance measures and pursue continuous improvement (KPIs: e.g., customer satisfaction, churn)


Background

The Strategy Consultant will be as passionate about ValueBlue’s solutions as she/he is about providing an exceptional experience for every customer. The ideal candidate understands value creation in the enterprise and corporate market. The consultant is always pursuing maximum value for both the customer and ValueBlue.


Next to a proactive and hands-on mentality, the ideal candidate brings strong strategic communication skills and is eager to get things done. The position is all about providing excellent guidance to our customers, and being able to do this two ways: both hands-on and on C-level. She/he is a go getter with a natural technical interest, a real connector and above all a strong relationship builder. Next to a highly responsive mindset, openness and creativity in problem solving, he/she is able to truly understand why we do what we do, and how we bring our customers to realize value through architecture. 

Job requirements

When this job fits you (or not)

  • You have several (>4) years of demonstrable experience as an Enterprise / Business Architect or as a Business/Strategy Consultant in fields like IT/BI/Digital Transformation.
  • You are able to communicate with impact at all levels in the organization and are able to act on both a strategic and tactical level.
  • You are results-oriented and have no problem doing assignments with a diverse group of (regular and international) customers.
  • You believe you have ownership of the success of your customers.
  • You are inventive and able to take customers on a journey and inspire them.
  • You want to contribute to your team by actively sharing knowledge and contributing to best practices, use cases, development of standards and templates etc.
  • You like the scale-up vibe and you thrive in an organization with short lines, direct communication and where your opinion is expected and heard.
  • You find it difficult to give and receive straight-forward feedback, you shy away from taking difficult decisions, or you only work in clear-cut job disciptions and don't want to take the extra step to advance yourself, your team or your customer.
  • You can speak both Dutch and English

We will provide you with a supportive and solid team and an organization that supports your sustained growth and succes. In addition to a good salary, we offer outstanding benefits such as a representative lease car, phone and laptop, home working options, expense reimbursement, personal bonus plan, company option scheme and pension plan.

    Does this vacancy appeal to you? Then we can't wait to talk to you and tell you more about our work. We look forward to receiving your application (your resume and a short motivation explaining why this position appeals to you and how you would like to fill it) or feel free to contact our COO Maren Vos (maren.vos@valueblue.nl).