Support Lead

Job description

We are ValueBlue, a fast-growing B2B SaaS scale-up that enables organizations globally to achieve agile digital transformation. Our mission is to help organizations improve their business and adapt for the future by giving them insight into their architecture, processes, applications and data, so that they can deliver effective transformation initiatives.

Our innovative collaboration platform BlueDolphin helps CxOs and Architects to plan, design, and manage business transformations, thanks to real-time insights that speed-up decision making. We currently have customers using our platform across the globe, from corporations like A.S. Watson, Randstad, and Wyndham Hotels & Resorts Group to financial, pharmaceutical, technology and consumer organizations such as ABN AMRO, Wakefern Food Corp and Moss Construction.

For several years our beloved BlueDolphin has been part of the Gartner Magic Quadrant and rewarded with customer choice awards on several occasions.

Headquartered in Utrecht, the Netherlands, with start-up offices in London, New York, and Hong Kong. Thanks to a recent B Series investment now further global expansion awaits us.

ValueBlue is more than just a company. We are an international tech community with a passion for improving the lives of our customers while developing ourselves on a continues basis. We are an expert in our field and proud of our culture where innovation, ownership, a can-do mentality and team play add to the equation.

In order to continue on our growth path, we are currently recruiting a Support Lead based at our Utrecht office.

What will you be doing?

  • As the Support Lead, you are the main point of contact for our customers;
  • Next to actively working on tickets and supporting clients, you will also align with your colleagues on how to improve our processes and knowledge;
  • You are responsible for identifying the customer's request and ultimately offering them the best solution;
  • Improve the quality and timeliness of our services to meet our SLA's.

Job requirements

What do you bring?

  • You are hands-on and lead your team from the front line: by also providing excellent direct support to our customers;
  • You have strong analytical skills and you work in a structured and organized manner;
  • You go to great lengths to help both customers and colleagues and continuously strive to achieve the best results;
  • You speak and write both Dutch and English;
  • You are result oriented and customer focused.

What can ValueBlue offer you?

At ValueBlue we believe that the power of our company lies within our own employees, and that we’ll only reach new heights by prioritizing your personal and professional growth. That’s why we give you all the space you need to make an impact.

What else is in it for you?

  • A competitive compensation package
  • The chance to join a fast-growing software company that is expanding globally
  • Innovative, fun and ambitious colleagues that value new ideas
  • Guidance and support when you need it; freedom and flexibility when you don’t.
  • A strong focus on continued personal development – attend your choice of training, courses or events to expand your skills
  • A beautiful and comfortable co-working space in Utrecht with everything you need to concentrate and collaborate.
  • A flexible working environment – split your time between home and the office.

Are you interested?

We would love to hear from you! Please send us your resume and cover letter, and you will hear from us within 3 workingdays. 

In case you have any questions regarding this, or any of our other job opportunities, contact our recruiter Oana Etcu at +31 6 18 29 95 39