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Customer Support Engineer

  • Hybrid
    • Utrecht, Utrecht, Netherlands
  • Customer Support

Job description

Join Us to Drive Sustained Success through Innovation and Change! 🚀

At ValueBlue, we firmly believe that innovation and change are the lifeblood of progress. We aim to enable organizations to achieve long-term success by making innovation and change core to their strategies. We specialize in Enterprise Architecture, and our platform, BlueDolphin, simplifies the process, enabling companies to transform rapidly in the right direction.

We called ourselves the Architects of Change! That has to do with the fact we're in an industry that is used to describe problems and promote insights, not actually put the action hat and change things for good. We not only diagnose problems but engineer solutions that actively shape the world for the better.

In order to support our further growth, we are currently recruiting for a Customer Support Engineer based in our Utrecht HQ - hybrid model; two team days a week at the office.

Why you should apply for this job

The role of the Customer Support & Scalability Engineer is brand new, and you can help refine the scope together with the Senior Engineer and Lead. Your initial main responsibilities are to help support and delight our customers by driving automation of repetitive tasks and continuously increasing the usage of AI. You will own the relationship between Support and Development. In our team ownership, learning, and continuous improvement are at the core. We have a solid onboarding process using BlueDolphin waiting for you.

Some of the responsibilities you'd have:

  • Improve support scalability through automation and process enhancements

  • Learn our product inside-out and become the go-to expert supporting customers across chat and tickets

  • Collaborate with Product, Engineering, and Sales to lead supportability initiatives (bug fix prioritization, scalability, product improvements)

  • Drive the relationship with Engineering to ensure customer feedback translates to better product performance

Job requirements

Must Haves

  • You have strong hands-on knowledge with APIs and Python scripting

  • You work autonomously - when given a task, you get it done or iterate until it’s right.

  • You bring a customer excellence mindset to everything you do.

Nice to have (Bonus Points If You Have)

  • Experience in SaaS environments

  • Knowledge of SSO and SCIM

  • Full stack development  (C#, React or Ember)

  • Experience with Intercom or other CRM tools

  • Proficiency with the Atlassian Suite (Jira, Confluence)

Is ValueBlue for you? 

  • 4.7 out of 5 in Glassdoor.

  • Quarterly performance-based bonus.

  • Hybrid work model: two team days per week at the office.

  • Working-From-Abroad programs. 

  • Full transparency in job levels and salaries for employees. 

👉 Ready to prove yourself? This is a great opportunity if you’re eager to go beyond traditional support - contributing to product improvements, automating repetitive tasks, and helping shape the future of how we scale customer success.

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